Shipping and Delivery
Shipping Methods and Rates
All orders are subject to product availability.
Standard and Expedited shipping options vary by delivery destination. Available shipping options will be displayed at checkout.
Continental United States : $6.95, $2 for each extra item, free for all orders over $49.95. We mostly ship by USPs First Class and by Fedex Ground, depending on the products. The average delivery time is 2-5 working days.
Expedited: $15.95, $4 for each extra item, free for all orders over $120. The average delivery time is 1-3 working days.
Expedited Shipping is not available for Alaska, Hawaii, U.S. Territories, APO, or FPO.
To avoid delays or cancellations, you are required to leave us a message at the time of the order for any special inquiry.
Houseware Brands Limited reserves the right to change the above shipping terms and conditions. Including applicable shipping rates and fees, at any time and for any reason without notice.
Return and Refund Policy
If you are not completely satisfied with your purchase, please return the item for a refund using the following guidelines:
- Return item within 30 days of receipt
- You need to fill the Return Form
- In original packaging and in new, unused condition. Used items will not be accepted.
- With original purchase receipt. Please keep a copy for your record.
- Shipping charges are non-refundable.
- Refunds are made in the form of the original tender. For credit card purchases, it may take up to 2 billing cycles for refund credit to appear on your statement.